Welcome to the "" website (the "Website") terms and conditions.


Lorna Biondi & Linda Reddyhough trading as “RAME”, (“RAME", "we", "us" or "our") provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by us to the buyer hereafter referred to as the "Customer", “you” or “your”.

These terms and conditions and your use of the website are governed by English Law and you agree to submit the -exclusive jurisdiction of the English Court. This does not affect your statutory rights.

1.     If we cannot accept your order

If we are unable to accept your order, we will inform you of this and will not charge for the product.  This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline that you have specified.

2.     Products and Packaging

The images of the products on our website are for illustrative purposes only.  The packaging of the product may vary from that shown in images on our website.

3.     Making Changes

If you wishes to make a change to the product ordered, please contact us.  We will confirm if the change is possible.  If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of the requested change and ask you to confirm whether you wish to go ahead with the change. We may change the product to reflect changes in relevant laws and regulatory requirements.

4.     Price

4.1      All prices are quoted in sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

4.2      Postage and packing prices will be charged in addition to the price of any goods, and are stated individually on the website.

5.     Payment

Online payment will be provided in a secure environment. Payments must be made in sterling and by one of the following credit card payment methods - Visa, MasterCard, American Express, Switch, Solo, Delta, Electron and PayPal.  For international orders please see paragraph 8.4.

6.     Passing of Property

We will retain ownership of the goods until full payment has been made and funds have cleared.

7.     Passing of risk

The risk in the goods will pass to the Customer on delivery.

8.     Delivery

8.1.     We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order, if you are a consumer.

8.2.     If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible and we will take steps to minimise the effect of the delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.

8.3.     Recorded Delivery Option : Monday to Friday only. Please allow 5 working days.

8.4.     Overseas and non-mainland UK delivery: Postage is charged at cost. Delivery times may vary. Please allow 7-14 days.

9.     Cancellations & Returns

If you wish to change or cancel an order please send an email to as soon as possible. Cancellations can only be made on the same working day.

Non Faulty Products

9.1      We want you to be happy with every purchase you make with us.  If for any reason you aren’t completely satisfied or you change your mind, you may return any product in its original condition for a full refund or replacement (as appropriate) within 30 days.  Original condition means that there are no scratches or marks on the product and the product’s packaging has not been opened, used or damaged and the product is in a re-saleable condition. 

Faulty Products/Other rights to return

9.2      In accordance with your statutory rights, you may return products :

9.2.1   where there has been an error in the price or description of the product ordered or they are otherwise not as described; or

9.2.2   the product is faulty (i.e unsatisfactory quality or unfit for purpose).

9.3      You are entitled to a refund where the products are returned to us within 30 days of purchase. After 30 days, you are entitled to a replacement product only.

9.4      If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as "received damaged".

9.4.1   If your goods are received as faulty or damaged once opened, please contact us at within 48 hours of receiving your order.

Please note that we may require images of any damage for our records.

All returns

9.5      In order for us to process your return as quickly as possible, please email us at 

9.6      You will be notified by email once your returns have been received and processed.

9.7      Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.

9.8      If you require a refund we will refund the price paid by you for the products within fourteen (14) days of receiving your returned products.

9.9      Please note that if you made your purchase through a retail location, please return to the place of purchase. Any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us.

10.   Our Liability

10.1    If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

10.2.   If you are a consumer we only supply the products for domestic and private use.

10.3.   If the Customer is a business, our total liability for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to 100 per cent of the total sums paid by the Customer for products under such contract.